Shipping, Delivery, and In-Store Pickup
Q. Do you offer free shipping?
A. Yes we do! We offer free shipping Canada wide on orders over $100!
Q. Do I qualify for Local Delivery and how does it work?
A. If your order is more than $20 (before tax) and your address is within a 15km radius of our store then YES you qualify for local delivery! An option should appear at checkout once you've entered your shipping information.
Not within 15km? We still offer in-store pick up and regular shipping options at checkout.
Q. A product I'm interested in is sold out, when will it be back in stock?
A. Since we're a small batch producer, we're constantly making new batches of all of our products. Many products will be available again within 7-10 days but some, like our Natural Soap, can take as long as a month to produce. If you're curious about a specific product, you can call the shop or reach out to us on social media and we'll happily let you know when you can expect to see that product back in stock.
Q. Are your products made in Canada?
A. Yes! Every 1000 Islands Soap Company product is made in our shop in Kingston, Ontario. We carry a few accessories on our site that are made by other companies, all of which are clearly identified in the product description. These products include the Sprmal Charcoal Infused Bamboo Toothbrush and the Shaving Brushes.